WOW!!!!!! They absolutely, don't make people, let alone mechanic shops like this anymore. Rusty and his team, are a rare find!!!
I am a mother with two little twins that will be turning two soon. My husband works out of state, so it is imperative that I have a reliable and safe truck. I have a 2012 Chevy Traverse that has had an extremely elusive issue with the fuel system. While driving, my check engine light would begin flashing and smoke would come from the rear of the car. The car would stall and would not drive at all. I brought my truck to Rusty's shop a few months back and they read the code and fixed the reported issue. However, shortly afterwards my truck broke down on a Friday night, just after the shop closed! I was 20+ miles away from home with my little ones in my back seat. I called the shop, and Rusty answered even though it was closed. He had my truck towed to his shop at no charge to me. On Monday, I was told that I would need to purchase all new fuel injectors, which would have ran me over $1,000 . After I had already paid several hundred to fix what we thought the issue was. I was in a panic because, I needed transportation for myself and the babies but had already spent the money that I'd had to address the issue originally. I chose to get a rental car until I could figure out my next steps. I was absolutely floored when Rusty called me to say that after considering my situation, he would cover the full cost of fixing my car so that the issue that was causing my check engine light to flash and then immediately stall would be resolved. When I say, Rusty has lived up to his word!!! He has invested tons of time and money in parts and labor. AT ZERO COST TO ME!!! His wife was kind enough to take me to work, and is a very lovely woman. Given the fact that I have had to come back and forth to the shop because, the check engine light had popped back on (I did say the problem has been elusive). Rusty even paid for my second rental car!!! He personally drove my car home to make sure that the check engine light stayed off. The warmth and concern that they have shown to me, as a team, has been unparalleled. My coworkers have driven me back and forth to his shop as my car issue was being worked. They have heard me taking about how much of a blessing that Rusty and his team have been to me! I will tell EVERYONE that will listen, that if you value doing business with people that are genuinely, great people? Family oriented people, that do an honest days work? PLEASE, PLEASE, PLEASE, don't take your business anywhere else. This is a family owned business, that stands by their WORD and their WORK! I thank GOD for Rusty and his team. GOD will bless them for what they have done for me!!!